Terms and Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client") and True North Veterinary Care, a mobile veterinary practice operated by Dr. Kari Christianson, DVM, BS, CPEV licensed in the State of Washington ("Practice," "we," "us," or "our").

By accessing our website, scheduling an appointment, or engaging our services in any way, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our services or website.

These Terms should be read alongside our Privacy Policy.

True North Veterinary Services provides mobile, in-home veterinary euthanasia and end-of-life care services for companion animals within our designated service area in Enumclaw, Washington. Services are performed by a licensed veterinarian in full compliance with Washington Veterinary Practice Act and applicable regulations.

Our services may include, but are not limited to:

• In-home quality-of-life consultations
• Compassionate at-home euthanasia for companion animals
• Aftercare coordination (cremation referrals, private cremation options)
• Grief support resources and referrals
• Certificate of death or veterinary documentation as applicable under state law

A valid Veterinarian-Client-Patient Relationship (VCPR) must be established prior to the administration of any veterinary services. By scheduling services with us, you represent that you are the legal owner of the animal receiving care, or are an authorized representative of the owner, and that you have the legal authority to consent to veterinary procedures on behalf of that animal.

All clinical decisions are made at the sole professional discretion of the attending veterinarian. We reserve the right to decline or modify services if, in the veterinarian's professional judgment, doing so is in the best interest of animal welfare, client safety, or veterinary ethical standards.

We serve clients within Enumclaw, Washington and surrounding areas. Travel availability depends on scheduling and geographic constraints. A travel fee may apply for locations beyond 20 miles of Enumclaw, WA. You will be informed of any applicable travel fees at the time of booking.

Appointments may be scheduled via our website, by phone, or by email. Submitting a scheduling request does not guarantee an appointment. Your appointment is confirmed only when you receive direct confirmation from our practice.

We make every effort to accommodate same-day and urgent requests; however, availability cannot always be guaranteed. We serve clients on a first-confirmed, first-served basis. For urgent or end-of-life situations requiring immediate attention, please contact us directly by phone.

To ensure a safe and peaceful appointment, you agree to:

• Provide an accurate service address and ensure access to your home at the scheduled time
• Inform us in advance of any concerns about the safety of the environment (e.g., other aggressive animals, restricted access)
• Have a responsible adult (18+) present at the time of service
• Provide accurate medical history for your pet to the best of your knowledge
• Notify us promptly if your pet's condition changes significantly before the scheduled visit

If we are unable to access the service location or reach you at the scheduled appointment time, we will make reasonable efforts to contact you. Appointments that cannot be completed due to client unavailability may be subject to a cancellation fee as described in Section 5.

Our current fee schedule will be provided to you at the time of booking. Fees may vary based on the type of service, pet size, location, and aftercare selections. All fees are due at the time of service unless otherwise arranged in writing.

We accept the following forms of payment:

• Major credit and debit cards (Visa, Mastercard, Discover)
• Cash
• Zelle or ACH

Payment is collected prior to or at the time of service. We do not offer billing or invoicing unless arrangements have been made in advance.

Aftercare services (cremation, urns, paw prints, etc.) may involve third-party providers whose fees are separate from our veterinary service fees. We will provide you with cost information for any aftercare options at the time of booking.

We understand that end-of-life decisions are deeply personal and may change unexpectedly. If your pet passes naturally before the scheduled appointment, please contact us as soon as possible and we will discuss available aftercare options. If you need to cancel or reschedule, please notify us as early as possible. There is no fee to cancel or postpone an appointment prior to travel. 

If an appointment is cancelled after travel has begun or after arrival at appointment location, a travel fee may apply. 

If we arrive at the scheduled appointment location and are unable to reach the client, unable to access the location, or if no responsible party is present for the appointment, a missed appointment fee may be charged to cover travel time and reserved appointment availability. 

• Cancellations with 2+ hours notice: No fee.
• Cancellations with less than 2 hours notice: A cancellation fee of $75 may apply to cover travel and scheduling costs.
• No-show/unable to access home: A fee of $150 may apply.

We never want fees to be a barrier during a difficult time. If you are experiencing extenuating circumstances, please contact us and we will work with you.

In the rare event we must cancel due to veterinarian illness, emergency, or circumstances beyond our control, we will notify you as promptly as possible and make every effort to reschedule at the earliest available time. No cancellation fees will be charged to the client in this circumstance.

By opting in to SMS communications from True North Veterinary Care, you may receive the following types of text messages:

• Appointment confirmations and reminders
• Day-of appointment updates and estimated arrival notifications
• Aftercare follow-up information
• Informational communications related to your pet's care
• Responses to inbound inquiries you initiate

We do not send unsolicited marketing or promotional messages via SMS.

Message frequency varies based on your appointment schedule and care needs. You may receive up to three messages per appointment. Messages are only sent in connection with your active care relationship with our practice.

Message and data rates may apply. Standard carrier rates charged by your mobile provider apply to all messages sent and received. True North Veterinary Care does not charge additional fees for SMS communications.

Text message consent is collected separately from service agreements and is always an affirmative, voluntary action. Consent to receive SMS is never a condition of receiving veterinary services. The following language applies wherever a phone number is collected on our website:

By providing my phone number, I consent to receive SMS text messages from True North Veterinary Care for appointment reminders and pet care updates. Msg frequency varies. Msg & data rates may apply. Reply HELP for support. Reply STOP to opt out. Refer to our Privacy Policy and Terms & Conditions for more information.

Any consent checkbox on our forms is unchecked by default. Pre-checked boxes are never used.

You may opt out of SMS communications at any time by replying with any of the following keywords:

ACTION SUPPORTED KEYWORDS

Opt Out / Unsubscribe STOP STOP ALL UNSUBSCRIBE CANCEL END QUIT ALTO CANCELAR

Opt Back In YES Y START UNSTOP JOIN

Help / Support Info HELP INFO

Upon receiving an opt-out keyword, your number will be immediately unsubscribed and you will receive a one-time confirmation. Replying HELP or INFO will return automated instructions for opting out or contacting our support team. Phone numbers and opt-in data are never shared with or sold to third parties.

The content on this website is provided for general informational purposes only. Nothing on this website constitutes veterinary medical advice, diagnosis, or treatment. Use of this website does not establish a Veterinarian-Client-Patient Relationship.

We strive to keep information on our website current and accurate; however, we make no warranties regarding the completeness, accuracy, or timeliness of any content. We reserve the right to update or remove website content at any time without notice.

Our website may contain links to third-party websites for your convenience. We do not control these sites and are not responsible for their content, privacy practices, or accuracy. The inclusion of any link does not imply endorsement.

You agree not to use our website to:

• Submit false, misleading, or fraudulent information
• Attempt to gain unauthorized access to any part of our systems
• Engage in any conduct that disrupts or interferes with website functionality
• Collect personal information of other users without consent

Our veterinarian provides services in accordance with the accepted professional standard of care for the veterinary profession in the State of Washington. We are committed to compassionate, competent, and ethical care in every visit.

Veterinary procedures, including euthanasia, carry inherent medical risks. By engaging our services, you acknowledge awareness of these risks and consent to the performance of necessary procedures.

To the fullest extent permitted by applicable law, True North Veterinary Care and its veterinarians shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or website, including but not limited to loss of companionship or emotional distress beyond that which is directly caused by our negligence.

Our total liability for any claim arising from services rendered shall not exceed the total fees paid by the Client for the specific service giving rise to the claim.

You agree to indemnify and hold harmless True North Veterinary Care and its veterinarian from any claims, damages, or expenses (including reasonable attorney's fees) arising from your breach of these Terms, your misrepresentation of ownership or authorization, or unsafe conditions at the service location not disclosed to us in advance.

These Terms are governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law principles. Any dispute arising from these Terms or our services shall be resolved in the state or federal courts located in King County, Washington, and you consent to personal jurisdiction in those courts.

Before initiating any formal legal proceeding, both parties agree to make a good-faith effort to resolve disputes informally by contacting us directly at the information listed in Section 12.

If any provision of these Terms is found by a court to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and True North Veterinary Care regarding your use of our services and website, and supersede any prior agreements or understandings on these matters.

We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review these Terms periodically. Your continued use of our services following any changes constitutes acceptance of the revised Terms.

For significant changes, we may also notify you via the contact information on file, where applicable.

For questions about these Terms and Conditions, to make a complaint, or to exercise any rights, please contact us:

• Practice Name: True North Veterinary Care
• Veterinarian: Dr. Kari Christianson, DVM, BS, CPEV
• Phone: (253) 326-5868
• Email: truenorthvetcare@gmail.com
• Service Area: Enumclaw, WA

See also our Privacy Policy for information on how we collect and handle your personal data.