Privacy Policy & Terms of Service

True North Veterinary Care ("we," "us," or "our") is a mobile euthanasia veterinary practice serving clients in Enumclaw and the South Pudget Sound area. We are committed to protecting the privacy of our clients and their families during what is often a deeply personal time. This Privacy Policy describes how we collect, use, and safeguard your personal information.

By using our website, scheduling services, or communicating with us, you agree to the practices described in this policy.

When you contact us, schedule an appointment, or submit a form on our website, we may collect:

• Your name and the name(s) of your pet(s)
• Home or service address for mobile visits
• Email address and phone number (including mobile)
• Details about your pet's species, breed, age, and medical history
• Any additional information you voluntarily share regarding your pet's care

When you visit our website, we may automatically receive standard technical data such as your browser type, pages visited, and general location (city/region level). This data is used solely to improve website performance and is not tied to your personal identity.

If you provide your mobile number and consent to receive text messages, we record your opt-in status, the date and method of consent, and any subsequent opt-out requests. This information is maintained for compliance purposes.

We use the information we collect for the following purposes:

• Scheduling and confirming mobile veterinary appointments
• Sending appointment reminders and follow-up care communications
• Providing updates about your pet's care and our services
• Responding to your questions or requests
• Complying with applicable veterinary, legal, and carrier regulations
• Improving the quality and accessibility of our services

We will only contact you through channels for which you have provided consent.

Consumer information collected by True North Veterinary Care is not shared with third parties for marketing purposes. We do not sell, rent, or trade your personal information to advertisers, data brokers, or any other outside parties for commercial marketing.

We may share your information only in the following limited circumstances:

• Service Providers: Trusted vendors who assist us in operating our website or practice management software, under strict confidentiality obligations.
• Legal Requirements: When required by law, court order, or governmental authority.
• Veterinary Care Continuity: With referring veterinarians or emergency services, when necessary for your pet's welfare and with your knowledge.

Phone numbers and SMS opt-in data are never shared with or sold to third parties for any purpose.

We collect mobile phone numbers solely to communicate with you about your pet's care. Before sending any text messages, we obtain your explicit, affirmative consent. Consent is never assumed from providing a phone number alone.

Consent may be obtained through:

• An opt-in checkbox on our online scheduling form (unchecked by default)
• A verbal confirmation during an in-office or phone interaction, documented by our staff
• A reply to our double opt-in confirmation message

You may withdraw consent at any time by replying STOP to any of our text messages. You will receive a confirmation of your opt-out and will not receive further messages.

We retain personal information for as long as necessary to fulfill the purposes described in this policy or as required by law. You may request deletion of your data by contacting us at the information listed below.

We take reasonable administrative and technical measures to protect your personal information from unauthorized access or disclosure.

These Terms of Service govern your use of the True North Veterinary Care website and your engagement with our mobile veterinary services. By accessing our website or scheduling services, you agree to be bound by these terms.

We reserve the right to update these terms at any time. Material changes will be noted by an updated effective date at the top of this page. Continued use of our services after changes constitutes acceptance of the revised terms.

By opting in to receive SMS communications from True North Veterinary Care, you may receive the following types of messages:

• Appointment scheduling confirmations and reminders
• Day-of appointment notifications and arrival updates
• Aftercare instructions and follow-up information
• Informational updates related to your pet's care
• Responses to your inbound inquiries

We do not send marketing, promotional, or advertising messages via SMS.

Message frequency varies depending on your scheduled appointments and care needs. You may receive up to 3 messages per appointment cycle. You will not receive messages outside of your active care relationship with our practice.

Message and data rates may apply. Standard rates charged by your mobile carrier apply to messages sent and received. True North Veterinary Care does not charge a fee for SMS communications.

You may opt out of SMS communications at any time. To unsubscribe, reply to any text message from us using one of the following keywords:

ACTION KEY WORDS 

Opt Out / Unsubscribe STOP STOP ALL UNSUBSCRIBE CANCEL END QUIT ALTO CANCELAR

Opt Back In YES Y START UNSTOP JOIN

Help/Support HELP INFO

Upon receipt of an opt-out keyword, your number will be immediately unsubscribed and you will receive a one-time confirmation message. Replying HELP or INFO will return instructions for opting out or contacting our support team.

When providing your phone number on our website or intake forms, the following consent disclosure applies wherever a phone number is collected:

By providing my phone number, I consent to receive SMS text messages from [Your Practice Name] for appointment reminders and pet care updates. Msg frequency varies. Msg & data rates may apply. Reply HELP for support. Reply STOP to opt out. Refer to our Privacy Policy and Terms of Service for more information.

This checkbox or consent mechanism is never pre-checked. Consent is always an affirmative, voluntary action by the client.

True North Veterinary Care provides mobile at-home euthanasia and end-of-life veterinary services in Enumclaw, WA and the South Puget Sound area. Our services are provided by a licensed veterinarian in accordance with Washington veterinary practice laws and regulations.

Appointments are scheduled based on availability and geographic service area. We make every effort to accommodate urgent requests, but availability cannot always be guaranteed. Confirmation of an appointment request is not a guarantee of service until confirmed by our team.

We understand that end-of-life decisions are deeply emotional and may change. If you need to reschedule or cancel, please contact us as early as possible. Our cancellation policy will be provided to you at the time of booking.

Our services are provided with the utmost compassion and professional care. To the fullest extent permitted by applicable law, True North Veterinary Care shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or services.

The content on this website is provided for general informational purposes only and does not constitute veterinary medical advice. Use of this website does not establish a veterinarian-client-patient relationship.

If you have questions about this Privacy Policy or Terms of Service, or wish to exercise any rights regarding your personal data, please contact us:

• Practice Name: True North Veterinary Care
• Veterinarian: Dr. Kari Christianson, DVM, BS, CPEV
• Phone: (253) 326-5868
• Email: truenorthvetcare@gmail.com
• Service Area: Enumclaw, WA

These terms are governed by the laws of the State of Washington, without regard to conflict of law principles. Any disputes arising under these terms shall be resolved in the courts of King County, WA.

If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.